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Do you have a question regarding the approach of Total Solar Expert or about our educational materials? Maybe we've already answered your question! If the answer to your question doesn't appear in this page then please contact us directly.

If you are a teacher and your question is about energies or photovoltaic solar energy, please ask your question on the page specifically-dedicated to our experts.

Our approach
Question

What is Total Solar Expert?

Answer

The Total Solar Expert approach proposes educational sets focused on solar energy, designed closely alongside voluntary teachers. They are intended for teachers of elementary, secondary and high schools to discuss these themes in an entertaining and handy manner. For more information, please go the page "About Us"

Our approach
Question

Why did the company Total decide to propose educational subject matter?

Answer

In France, the subject of solar energy is part of the common core of knowledge which all schools (elementary, secondary and high schools) must teach to pupils. Since September 2011, the experts at Total – a company boasting 30 years of developing solar energy – decided to adopt an educational approach designed for pupils from 8 to 18 years of age. Baptised the Total Solar Expert, it aims at arousing the interest of young people to environmental questions, giving them the keys to understanding solar issues.

For more information, please go to the page "About Us"

Our approach
Question

Why are the majority of the documents in French only?

Answer

The sets are designed based on the French school curricula. We decided to translate general documents such as games and magazines,... But the documents which are specifically made for French teachers (guides, exercices,...) are not meant to be only translated, rather really adapted.

Our approach
Question

Could Total Solar Expert become a sponsor of my event or my team?

Answer

The Total Solar Expert approach is a purely educational initiative so is not able to be a sponsor but we suggest you contact the service-specific section on the Total site by clicking here. 

Your account
Question

What does my Total Solar Expert account allow me to do?

Answer

The Total Solar Expert account allows you to download educational tools, play the Genius game and benefit from other site functions such as asking any questions you may have to our Total experts.

Your account
Question

If I create an account, is it also possible to delete it?

Answer

If you so wish, you can delete your account by connecting to your dashboard and by clicking on "delete my account". You can also send us your request directly using the contact form.

Your account
Question

Does creating a personal account require any involvement on my behalf?

Answer

Creating an account is open to anyone, teachers or merely curious people regarding solar energy. Your registration in no way commits you to anything but it's required to download the set free-of-charge. This registration also allows you to benefit from all features in your personal space. Register free-of-charge by clicking here.

Our resources
Question

Where can I find more instructive information regarding all energies in general?

Answer

To obtain information regarding all energies, we suggest you go to the site www.planete-energies.com. Planète Energies is an initiative by Total. It has an educational objective aimed for pupils, teachers of elementary, secondary and high schools and any curious minds looking to understand all about the various existing energies. This initiative is shown through an Internet site in both French and English with a special area just for teachers, proposing free conferences in school establishments and educational materials which can be either ordered or downloaded.

Our resources
Question

I would like to download the film or cartoon in the educational set, is it possible?

Answer

No, but you can watch the film and the cartoon online in "our additional resources". For any particular request, you can also write to us.

Our resources
Question

I can not download one or more document (s), what should I do?

Answer

The problem may be due to your internet connection. Make sure you have a good connection. If this is not the case, thank you for making a specific request via the contact form. We will try to solve your problem as soon as possible.

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